Privacy Policy

Last updated: 15/01/2026

Ma French Cream (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase on our website.

This policy complies with the General Data Protection Regulation (GDPR) and French data protection laws.

1. Who We Are

Data Controller:
Ma French Cream
Based in France
Email: support@mafrenchcream.com

2. Personal Data We Collect

When you use our website, we may collect the following information:

  • Personal identification: name, surname

  • Contact information: email address, phone number, billing and shipping address

  • Order details: products purchased, order history

  • Payment information: payment method and transaction data (processed by Stripe; we do not store card details)

  • Technical data: IP address, browser type, device information

  • Usage data: pages visited, interactions with the site

  • Marketing preferences: newsletter subscription and communication choices

3. How We Collect Your Data

Your data is collected when you:

  • Place an order on our website

  • Subscribe to our newsletter

  • Contact us via forms or email

  • Browse our website (cookies and analytics tools)

Our website is hosted on Squarespace, which provides the e-commerce and content management platform.

4. Payments (Stripe)

All payments are securely processed by Stripe, a third-party payment provider.

  • Payment information is encrypted and handled directly by Stripe

  • Ma French Cream does not store or have access to your full card details

  • Stripe processes data in compliance with GDPR and PCI-DSS standards

For more information, please consult Stripe’s Privacy Policy.

5. Why We Use Your Data

We use your data to:

  • Process and fulfill orders

  • Manage payments and deliveries

  • Provide customer support

  • Communicate with you about your orders or inquiries

  • Send marketing communications (only with your consent)

  • Improve website performance and user experience

  • Comply with legal and accounting obligations

6. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (order fulfillment)

  • Consent (newsletter and marketing communications)

  • Legal obligations (accounting, tax requirements)

  • Legitimate interests (website security, analytics, service improvement)

7. Cookies & Analytics (Squarespace)

Our website uses cookies to function properly and to analyze traffic.

Cookies may include:

  • Essential cookies required for site functionality

  • Analytics cookies (Squarespace Analytics, Google Analytics)

  • Marketing cookies (only with consent, if enabled)

You can manage cookie preferences via your browser or the cookie banner displayed on our website.

8. Data Sharing

We only share your personal data with trusted service providers when necessary, including:

  • Squarespace (website hosting and e-commerce platform)

  • Stripe (payment processing)

  • Shipping and logistics partners

  • Email marketing platforms

All third parties are GDPR-compliant and process data solely on our behalf.

We never sell your personal data.

9. International Data Transfers

Some service providers (including Squarespace and Stripe) may process data outside the European Union. In such cases, appropriate safeguards are in place, including Standard Contractual Clauses, to ensure data protection.

10. Data Retention

We retain your personal data only as long as necessary:

  • Order and billing data: as required by French law

  • Marketing data: until you unsubscribe

  • Customer inquiries: for the duration needed to respond

11. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact us at:

support@mafrenchcream.com

You may also file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

12. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

13. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:

Ma French Cream
Email: support@mafrenchcream.com