Terms & Conditions
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These Terms & Conditions govern the use of the Ma French Cream website and the purchase of products through it. By accessing this website or placing an order, you agree to be bound by these Terms.
1. Company Information
Ma French Cream
Based in France
Email: support@mafrenchcream.com
2. Scope
These Terms apply to all visitors and customers of the Ma French Cream website.
By placing an order, you confirm that you are at least 18 years old or have legal parental consent.
3. Products
Ma French Cream offers skincare products intended for external use only.
Product descriptions, images, and information are provided as accurately as possible
Minor variations in color or texture may occur due to natural ingredients
Our products are not medical products and do not replace medical advice
4. Orders
An order is confirmed once payment has been successfully processed.
Ma French Cream reserves the right to:
Refuse or cancel an order in case of suspected fraud
Correct errors in pricing or product descriptions
You will receive an order confirmation email once your purchase is completed.
5. Prices
All prices are displayed in euros (€) unless otherwise stated
Prices include applicable taxes, unless specified
Shipping costs are indicated at checkout
Ma French Cream reserves the right to change prices at any time, without affecting confirmed orders.
6. Payment
Payments are securely processed via Stripe.
Accepted payment methods may include:
Credit or debit cards
Other payment options supported by Stripe
Ma French Cream does not store payment card details.
7. Delivery
We deliver to the destinations indicated on our website.
Delivery times are estimates and may vary
Ma French Cream cannot be held responsible for delays caused by carriers or customs
Risk of loss transfers to the customer upon delivery
8. Right of Withdrawal (EU Consumers)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right:
Notify us in writing by email within 14 days
Return the product in unused, unopened, and original condition
Important:
For hygiene and safety reasons, opened or used skincare products cannot be returned or refunded.
Return shipping costs are the responsibility of the customer unless the product is defective.
9. Refunds
Once the returned product is received and inspected:
Approved refunds will be issued within 14 days
Refunds will be processed via the original payment method
Shipping costs are non-refundable unless required by law.
10. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 48 hours of delivery, including photos where possible.
We will offer a replacement or refund in accordance with applicable law.
11. Use of the Website
You agree not to:
Use the website for unlawful purposes
Attempt to interfere with site security or functionality
Reproduce or exploit website content without permission
12. Intellectual Property
All content on the Ma French Cream website (texts, images, logos, branding) is the exclusive property of Ma French Cream or its partners.
Any reproduction or use without prior written consent is prohibited.
13. Liability
Ma French Cream shall not be held liable for:
Improper use of products
Allergic reactions due to individual sensitivities
Indirect or consequential damages
Customers are encouraged to review ingredient lists before use.
14. Force Majeure
Ma French Cream shall not be liable for failure to perform obligations due to events beyond reasonable control (including natural disasters, strikes, or service interruptions).
15. Personal Data
Personal data is processed in accordance with our Privacy Policy, available on the website.
16. Governing Law
These Terms & Conditions are governed by French law.
In case of dispute, and failing amicable resolution, French courts shall have jurisdiction.
17. Contact
For any questions regarding these Terms & Conditions, please contact:
Ma French Cream
Email: support@mafrenchcream.com